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FAQ/Help Center
How can we assist you?
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Orders & Payments
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Authentication
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Global Shipping
Order Management
Q: How do I track my order?
Real-time tracking available through our logistics partners:
| Region | Tracking Portal | Contact |
|---|---|---|
| Americas | DHL Express Tracking | +1 800 225 5345 |
| Europe | DPD Local Tracking | +44 345 857 4875 |
Authentication Process
Q: What's included in the certification dossier?
Each item receives:
- ✓ Material composition report
- ✓ UV stitching analysis
- ✓ Hardware X-ray scans
- ✓ Historical provenance research
- ✓ Blockchain custody record
- ✓ Conservation recommendations
Returns & Care
Q: What's your return policy for international orders?
Our 14-day policy applies globally:
Key Conditions:
- Initiate return within 14 days of delivery
- Items must maintain original packaging
- Authentication seals intact
Still need help?
Connect with our specialists:
- Whatsapp: +1 289 739 5613
- ✉️ support@chicreloved.com
- 🕒 Mon-Fri: 9AM-11PM GMT
Emergency Services
For urgent delivery/authenticity issues: